New inquiries
Collect the pest, address and property details before your callback.
Pest Control Virtual Receptionist for Busy Route Days
A pest control virtual receptionist handles forwarded calls about new treatments, recurring plans and schedule changes while your team works the route. We help you set the intake and handoff rules. Try them in the browser demo, then request a free trial.
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Virtual Receptionist or Answering Service: Choose the Call Work
Our virtual receptionist takes intake, follows your business instructions and can book appointments in Google Calendar. When choosing phone coverage, decide which requests need a clear handoff and which need someone with direct office judgment.
Office instructions
Explain the services, hours and price policy you have supplied.
Human judgment
Keep sensitive account decisions and route exceptions with your team.
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Choose phone coverage by the work you want done during a call. For your daytime desk, that might mean gathering an inspection request, recording a customer's preferred callback time or flagging a wasp nest near an entrance. Our receptionist works from the business information you give it and announces that it is a virtual assistant and the call is recorded.
A live answering service offers a person to talk through a request. Your own desk also brings direct knowledge of today's route and can make exceptions using office judgment. Keep those decisions with your office while the AI collects requests from forwarded calls. Hear the intake in a fictional pest control call before choosing full forwarding or backup coverage.
Take New Service Requests by Pest and Property
Your receptionist asks about the pest, property and service address using the intake instructions you set. That gives your team context for a new residential treatment, an inspection request or a commercial account inquiry.
Pest details
Ask what the caller has noticed and where the activity is.
Property context
Capture the service address and whether the inquiry concerns a commercial property.
Next step
Book in Google Calendar or collect details for your callback.
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Give your receptionist the services you offer, the pests you do not handle and your service boundaries. Then set the intake questions your office needs before returning a call. A mice inquiry might need the service address and the room where activity was noticed. A hotel bed bug inquiry might need a property contact and the caller's description of the issue.
Those details help you decide how to handle the request. The AI gathers what the caller reports; inspection findings and treatment decisions stay with your team. You can choose Google Calendar booking for inspections or have the receptionist take details for you to arrange the visit. Your price policy sets what it can say about quotes.
Capture Recurring Plan Questions and Reschedule Requests
Your receptionist takes plan questions and reschedule requests, then gives your office the details for follow-up. It can explain recurring service information you provide while leaving account decisions and route changes to your team.
Plan inquiries
Explain your supplied recurring service options and collect the customer's question.
Reschedule requests
Record the visit concerned and the timing the customer wants.
Route decisions
Give your office the request so it can arrange the change.
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A customer calling during the morning route might want to move a treatment or discuss renewing a quarterly plan. Your receptionist can ask which visit they mean, what change they want and how to reach them. That message gives the office a starting point when deciding how the request fits the schedule.
For a caller interested in recurring service, supply the plan descriptions and price policy you want used. The receptionist can explain those options and capture interest for your callback. It does not have a direct connection to your field-service account records at launch. Explore recurring plan call handling while keeping renewal approval, account changes and technician routing with your team.
Route Pesticide Questions to the Label and Poison Control
Your receptionist directs pesticide exposure and chemical questions to Poison Control and the product label. It does not advise on chemical use or treatment safety, and it alerts your team with the call details.
Exposure questions
Direct the caller to Poison Control at 1-800-222-1222.
Product questions
Point callers to the product label without interpreting chemical-use instructions.
Office follow-up
Receive the caller's question and urgency tag with the call record.
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Questions about pesticide exposure or whether a treatment is safe require a different handoff from a booking request. Your receptionist directs the caller to Poison Control at 1-800-222-1222 and the product label. It does not tell callers how to use a chemical or assess the safety of a treatment.
Your team receives the summary, urgency tag, transcript and recording so you can review what was asked. For a medical emergency or if anyone is in danger, the safety script tells the caller to hang up and call 911 right now; then the receptionist alerts you. The receptionist is not an emergency service. Try the pesticide safety scenario in the demo to hear this boundary as part of a fictional call before setting up your own intake.
Give Your On-Call Technician Context Before a Transfer
Your on-call person hears a short summary before accepting an urgent warm transfer. Email and app push alerts carry the call record, so your team can review the request before choosing the next action.
Transfer summary
Your chosen contact hears the reason before pressing 1 to accept.
Call record
Review the summary, transcript and recording with the urgency tag.
Contact order
Set who receives urgent calls and choose transfer or paging.
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Set the urgent-call rules around your operation: which requests qualify, who gets them and the order of contacts. For a warm transfer, your selected person hears a short summary and presses 1 to take the call. Paging is another option for reaching your on-call person under the instructions you set.
The call alert includes the summary and urgency tag, with the transcript and recording available for review. That lets your team check the caller's description before returning the call or arranging a visit. Calls and usage also appear in your dashboard, and a daily digest arrives by email. Technicians and office staff still decide the response and any effect on the day's route.
Use Backup Call Coverage During a Spring Rush
When your spring schedule gets busy, forward unanswered or busy calls to your receptionist for intake. New inquiries and existing customers' requests reach your team as call records while your office manages the route.
Busy desk coverage
Let your receptionist take forwarded calls while staff handle office work.
Different call types
Capture new pest inquiries, plan questions and requested visit changes.
Current instructions
Update hours, service boundaries and urgent contacts as your workload changes.
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Picture a fictional spring morning: your office is arranging route changes, a quarterly customer wants a different day, and a new caller reports wasps by the front door. With busy or no-answer forwarding selected, your receptionist takes the calls that reach it and follows the intake rules you supplied.
The reschedule request becomes a message for your office. The wasp inquiry is assessed against your urgency instructions and routed accordingly. Your team can review the records and decide what to do next. Request a trial for pest intake; we email your sign-in link when ready so you can supply your services and call preferences, then update seasonal hours or on-call contacts through the AI when needed.
Questions
Can the receptionist offer a recurring plan to a new customer?
It can explain the recurring plan options and price policy you provide, then gather the caller's interest and contact details. That gives your team a clear reason for a callback. Keep account enrollment and approval with your office, using the call summary to continue the conversation.
Can it book pest inspections while we are out on treatments?
Yes. Your receptionist can book appointments in Google Calendar when you choose that setup. Supply the services, area and booking instructions it should follow. If your office needs to arrange inspections around technician routes, choose callback intake so your team can decide on the visit.
Can it handle calls from commercial properties?
Yes. You can supply intake instructions for commercial inquiries, including the property details and callback contact your office needs. A hotel bed bug request can be collected and flagged under your urgency rules. Your team reviews the information and decides the inspection, scope and treatment response.
Will it answer questions about pesticide safety?
It routes pesticide exposure and chemical questions to Poison Control and the product label. It does not give chemical-use instructions or assess whether a treatment is safe. Your team receives the call record for review, and the caller can hear the same boundary in the demo's fictional safety scenario.
Can it update a route in FieldRoutes or PestPac?
Direct field-service software connections are not live at launch. Your receptionist takes the caller's requested change and sends a summary your office can enter into its own system. Your team confirms any route adjustment with the customer. Google Calendar booking is available if that suits how you arrange appointments.
Can Spanish-speaking callers explain what they need?
Yes. Your receptionist speaks English and Spanish, and callers can switch language during the call. It uses your business information and intake instructions while gathering the request. Try a Spanish conversation in the browser demo to hear how the questions work before you set up your own business.
Can our office still answer calls first?
Yes. Choose no-answer or busy forwarding if your desk should take the first opportunity to answer. You can also choose after-hours coverage or full forwarding. We provide the local number and forwarding guide, and a test call lets you check the setup before customer calls reach your receptionist.
Try Your Next Front Desk Call in the Demo
Call the fictional demo business about a plan renewal or a new pest problem. Then request a free trial; once your trial is ready, set up your own intake and handoff instructions.